Tone of Voice

Set the tone clearly

This is where you can shape how human your Agent feels. Unlike many robotic-sounding agents, you can guide the tone to match your brand’s personality and create a more natural experience.

You control how the Agent sounds by specifying the tone of voice in your prompt. The way it communicates can influence how users feel during interactions, whether relaxed, supported, or simply well-informed.

Example tones in action

Here are some examples of how tone can be guided through prompting. Each example uses the same question to show how the tone affects the response: “What’s your return policy?”

Professional and concise

Use a professional, concise tone. Keep responses brief and to the point.

You can return any item within 30 days, as long as it’s unused and in original condition.

Friendly and casual

Use a friendly, casual tone, like you're chatting with someone you know.

Sure thing! You have 30 days to return your item as long as it’s in its original condition. Let me know if you need help with anything else.

Warm and empathetic

Use a warm, empathetic tone. Speak with care and understanding.

No problem at all. We understand things don’t always work out. You’re welcome to return your item within 30 days if it’s in original condition. Just let us know how we can help.

Energetic and upbeat

Use an energetic, upbeat tone. Be enthusiastic and positive in your responses.

Absolutely! You have 30 days to send it back if it’s in original condition. We’ll get it sorted quickly for you.

Neutral and informative

Use a neutral, informative tone. Avoid emotional language.

Our return policy allows items to be returned within 30 days if they are unused and in original condition.

Playful and over-the-top

Use an overly enthusiastic, humorous tone with lots of emojis—like a cheerful brand mascot who’s had too much coffee.

🎉 Oh wow, you’re in for a treat! 🎁 Our return policy gives you a full 30 DAYS to change your mind. Not loving your purchase? 😢 No worries—just send it back (as long as it’s still in original condition). No drama, no stress, just ✨ refund magic ✨. We’re not wizards… or are we? 🧙‍♂️😉