Agent Giving the Wrong Answer
If your agent is giving an incorrect or outdated response, you can use the Knowledge Base Search tool to investigate what it’s referencing.
How to debug
Section titled “How to debug”- Go to My AI Agents
- Select the Agent you want to customise
- Open the Knowledge Base tab
- Open the KB Search section
- Type in the query your agent was asked
This will return all matching content from your knowledge base, including website pages, uploaded files, Q&A, and custom text.
Example
Section titled “Example”Let’s say you ask your agent: “How much does the product cost?”
It responds with: “£50” — but you know it should be £99.
You search the KB and discover an old promotional page still live on your site mentioning the £50 price. This means the agent is referencing outdated data.
What to do next
Section titled “What to do next”- Update or remove outdated content on your website
- Exclude pages from your knowledge base if they’re no longer relevant
- Make sure Q&A entries and your website are consistent. The agent might be pulling conflicting answers from both
Keeping your source material up to date and aligned is the best way to ensure your agent gives reliable responses.